At 30 minutes a day per person, £25 an hour and 230 working days, admin costs a small business £2,875 a year for each person, or £57,500 a year for a 20-person team, before any software spend. To work out your own figure, use people × minutes lost a day ÷ 60 × working days × hourly cost. Errors, late invoices and lost sales come on top, so treat the answer as the minimum.
What admin tasks can AI do for a small business? 15 practical jobs, from enquiries and quotes to invoices and reports, and what a person should still check.
A worked example of how to automate quote follow-ups with AI: when to follow up, an AI prompt, three example emails, which tools to use and what to measure.
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