Admin scorecard: how much is admin costing you?

There's no real process, and old enquiries sometimes turn up unansweredIt depends who picks it up, and some get missedSomeone replies by hand, usually the same dayIt's logged in one place and answered from a template or an AI draft

It's a big part of someone's jobA noticeable chunk, most daysSome, but it feels manageableHardly any. The answers are written down and quick to send

It depends who's doing it. There's no standard wayMostly from scratch, in Word or ExcelFrom a template, with a lot of copying and pastingFrom a system that holds our prices and templates, in minutes

We rarely follow upWe follow up when we rememberWe follow up by hand, with remindersFollow-ups go out automatically until the customer replies

Some work never gets invoiced, or we're not sureIn batches, sometimes weeks after the workBy hand in our accounts software, soon after the workAutomatically from the job or order, straight into our accounts

We don't really chase themSomeone chases when they spot oneSomeone chases on a set scheduleReminders go out automatically

Only when the accountant tells usAt month end, once someone pulls it togetherWithin a day or so, from a spreadsheetAny time, on a live dashboard

Longer than a day, or we've stopped doing itMost of a dayAn hour or twoMinutes. It builds itself

ConstantlyMost daysSometimesRarely. Our tools are connected

We pay for tools we barely useLots of workarounds, with spreadsheets on the sideMostly, with a few workaroundsWell. We use most of what we pay for

Not at allSomeone's tried them, but nothing stuckA few people use them in their own wayEvery day, in ways we agree on, for real work

Nobody has time to even think about itWe put up with itWe talk about fixing it, and sometimes we doSomeone automates or simplifies it

1 to 45 to 910 to 1920 to 4950 to 99100 to 250More than 250

Under 15 minutes15 to 30 minutes30 minutes to an hour1 to 2 hoursMore than 2 hours

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Your admin score

0/100

By area

Enquiries and questions0
Quotes and follow-ups0
Invoices and getting paid0
Reports and numbers0
Tools and data0
Team and AI0

What admin could be costing you

People who do admin

Minutes lost a day, each

Hourly cost (£)

Working days a year

£57,500 a year

20 people × 30 minutes a day × 230 days = 2,300 hours a year, at £25 an hour

An estimate from your answers, at £25 an hour. Change any number to match your business.

Your three biggest wins

Next step

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How much is admin costing your business?

Last step: who's the scorecard for?

0/100

By area

Your three biggest wins

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